PECO management acknowledges these are challenging times for New Britain Borough residents and business owners. PECO is working diligently to keep electric and natural gas distribution systems operating safely. PECO’s field forces are operating around the clock to make sure facilities are operating. If there are outages, PECO is maintaining adequate staffing to dispatch to these outages, and make the necessary repairs to restore service. This preparedness also extends to storm response.
PECO is classified as a public utility, performing life-sustaining services and work. As such, will continue to perform electric and gas construction in order to ensure that natural gas and electric distribution systems continue to operate. In many cases, PECO can perform a lot of work without interrupting customers. If PECO does need to schedule an interruption, they will notify customers in advance. Scheduled interruptions usually take about 6 hours. Often times they can be completed in less time. Occasionally, it takes longer due to field conditions. In the case of electricity, if you keep your refrigerator and freezer doors closed, your food will not spoil within the period of the interruption.
If a PECO or PECO contractor crew arrives at a residence or business, PECO asks that customers refrain from making contact with the crews. Crews are there to perform work, and a customer who approaches them can distract them causing an unsafe situation for the crew and the customer. Customers should direct their questions to PECO at 1-800-494-4000. If customers are having financial issues affecting their ability to pay their bills, they can contact PECO at 1-800-494-4000 or by going to PECO’s website at peco.com/help. PECO is keeping the need to enter homes and businesses to a minimum, and PECO’s personnel will never enter without permission and the proper identification. Thank you for your cooperation.